The health, safety and well-being of our employees, families and our community is paramount. We will be adapting the way we operate to help prevent the spread of COVID 19 (Coronavirus).

We confirm we have complied with the government’s guidance on managing the risk of COVID 19 and taken the 5 steps to safer working together. We have implemented all additional measures set out by the government.

All visitors should wear a face covering whilst inside our premises. If your health or circumstances prevent you from a face covering, we ask that you make us aware of this prior to your visit please.

The NHS Track & Trace QR Code is displayed in our entrance and we encourage those who have downloaded the NHS app to use this. If you do not have the app (or your phone) you will need to complete the written Track & Trace log.

On entering and leaving the premises please use the hand sanitiser provided. We also encourage washing of hands.

Any used tissues should be taken home with you and disposed of in your usual way.

Funeral arrangements and pre-paid funeral plans will be carried out by telephone in the first instance, with an appointment made for you to attend to sign paperwork required. Should you need to visit the office for any reason we ask that you ring us to discuss this and if still required, we will make you an appointment to attend so that we can manage the number of people on site at all times.

All work surfaces, door handles and public areas are sanitised after each visit and regularly throughout the day.

At this time, visitation in our Chapels of Rest is permitted (however, we reserve the right to amend or withdraw this facility only where we feel this is absolutely necessary to protect you, our staff and wider community). We would urge you NOT to touch or kiss your loved one or touch the coffin (as this further increases the chances of cross -contamination (not necessarily from your loved one but from you to the coffin surface/loved one to ourselves and vice versa). Please speak with your Funeral Director if you need further advice or information on any of these issues.

We ask you to comply with the government’s current “Rule of Six” and restrict the number of people attending the Chapel of Rest at any one time.

Should a family member become unwell with symptoms of COVID 19 or is required to self-isolate a funeral service may have to be rescheduled or postponed.

Please speak with the Funeral Director regarding current restrictions on numbers of mourners attending (generally 30, but may be less in some venues) and is subject to change

Should our staff become unwell or have to self-isolate there may be limited funeral service staff on the day of the service (or support from another Funeral Director) if needed.

Other restrictions that have been implemented:

  • Face coverings must be worn inside Church and Crematoria
  • You may not have a choice about curtains remaining open (to deter family and other mourners from touching the coffin
  • Chief Mourners are required to provide Track & Trace contact details for all guests attending the service
  • Coffins should not be carried – we will use the wheeled bier to take your loved one into the service prior to family and friends entering
  • Hymn and prayer books have been removed
  • Mourners must respect the social distancing measures and avoid handshakes, hugging and kissing
  • Our limousine service is available, however current guidelines stipulate that only 4 passengers can travel (excluding funeral staff) and face coverings and gloves must be worn throughout the journey. The limousines are fully sanitised after use
  • Donation collection boxes have been suspended (to reduce risk of cross contamination from money, cheques and sympathy cards). Donations may be made online through our website

This information is accurate at the time of publication (29 September 2020) and will be updated and amended as the situation and guidance develops.

We thank you for your understanding and co-operation at this difficult time.