The health, safety and well-being of our employees, families and our community is paramount. We will be adapting the way we operate to help prevent the spread of Covid-19 (Coronavirus).
We confirm we have complied with the government’s guidance on managing the risk of Covid-19 and taken the 5 steps to safer working together. We have implemented all additional measures set out by the government.
All visitors should wear a face covering whilst inside our premises. If your health or circumstances prevent you from a face covering, we ask that you make us aware of this prior to your visit please.
The NHS Track & Trace QR Code is displayed in our entrance and we encourage those who have downloaded the NHS app to use this. If you do not have the app (or your phone) you will need to complete the written Track & Trace log.
On entering and leaving the premises please use the hand sanitiser provided. We also encourage washing of hands.
Any used tissues should be taken home with you and disposed of in your usual way.
As we continue to work safely through the lockdown easements, we will make changes to how we conduct our meetings with you. From 19th April 2021, (when all of our team will have had their second Covid-19 vaccination), we will offer a choice of telephone or face-to-face** meetings (these will be limited to 2 people attending the office together and face coverings are still essential at this time).
** Please do not attend the office if you have tested positive, are experiencing any Covid-19 symptoms or have been in recent contact with anyone who has – if you are unsure, please telephone the office and speak with a Funeral Director for guidance.
We will continue to practice safe working – our work surfaces, door handles and public areas are sanitised after each visit and regularly throughout the day.
Visitation in our Chapels of Rest is permitted (however, we reserve the right to amend or withdraw this facility only where we feel this is absolutely necessary to protect you, our staff and wider community). We would urge you NOT to touch or kiss your loved one or touch the coffin (as this further increases the chances of cross -contamination (not necessarily from your loved one but from you to the coffin surface/loved one to ourselves and vice versa). Please speak with your Funeral Director if you need further advice or information on any of these issues.
We ask you to comply with the government’s current “Rule of Six” and restrict the number of people attending the Chapel of Rest at any one time. Face coverings must be worn whilst in the building (including our Chapels).
Should a family member become unwell with symptoms of Covid-19 or is required to self-isolate a funeral service may have to be rescheduled or postponed.
Your Funeral Director will advise you regarding current restrictions on numbers of mourners allowed (generally 30, but may be less in some venues) and is subject to change
Should our staff become unwell or have to self-isolate there may be limited funeral service staff on the day of the service (or support from another Funeral Director) if needed.
Other restrictions in place:
- Face coverings must be worn inside Church and Crematoria
- You may not have a choice about curtains remaining open (to deter family and other mourners from touching the coffin
- Family bearers are not allowed. In order to maintain social distancing, our team will take your loved one into the service prior to family and friends being seated.
- Hymn and prayer books have been removed
- Mourners must respect the social distancing measures and avoid handshakes, hugging and kissing both inside and outside of the Church/Chapel
- Our limousine service is available, however current guidelines stipulate that only 4 passengers can travel (excluding funeral staff) and face coverings must be worn throughout the journey. The limousines are fully sanitised after each use
- Donation collection boxes have been suspended (to reduce risk of cross contamination from money, cheques and sympathy cards). Donations may be made online through our website
This information is accurate at the time of publication (6th April 2021) and will be updated and amended as the situation and guidance develops.
We thank you for your understanding and co-operation at this difficult time.