The health, safety and well-being of our employees, families and our community is paramount. We will be adapting the way we operate to help prevent the spread of COVID 19 (Coronavirus).
On entering and leaving the premises you will be encouraged to use the hand sanitiser provided. We also encourage washing of hands. We sanitise our work surfaces, door handles and public areas regularly throughout the day.
Any used tissues should be taken home with you and disposed of in your usual way.
Funeral arrangements and pre-paid funeral plans will be carried out by telephone in the first instance, with an appointment made for you to attend to sign paperwork required. Should you need to visit the office for any reason we ask that you ring us to discuss this and if still required, we will make you an appointment to attend so that we can manage the number of people on site at all times.
At this extremely difficult time we ask you to reconsider visiting your loved one in the Chapel of Rest as whilst we are taking every precaution to prevent the spread of the virus, you need to understand that we have a considerably high level of deceased people within our mortuary system that have sadly passed away from COVID 19. This is a consideration you must be aware of. Should you wish to still visit your loved one, they will be dressed in a shroud (gown) rather than own clothing, increased hand hygiene is in place and we must limit the number of people visiting to immediate family only. It is with deep regret that we cannot offer an open coffin visitation if your loved one has sadly passed away from COVID 19. We will be operating a change to our viewing times to allow us to fully sanitise the Chapel before and after use. We would urge you NOT to touch or kiss your loved one or touch the coffin (as this further increases the chances of cross -contamination (not necessarily from your loved one but from you to the coffin surface/loved one to ourselves and vice versa). Please speak with your Funeral Director if you need further advice or information on any of these issues.
Funeral services will go ahead as planned. However, should a family member become unwell with symptoms of COVID 19 or is required to self-isolate a funeral service may have to be rescheduled or postponed.
Should you need to reschedule or postpone the funeral service and have already settled the account in full, the monies will be held until the service can go ahead. We will not charge our usual fee for any such re-arrangement. However, third-party suppliers of goods or services may have already supplied or purchased items and so these charges will stand.
Should you wish to make any significant changes to the service, for example, should you wish to have a direct cremation instead of a full funeral service this and be discussed and arranged.
Should our staff become unwell or have to self-isolate there may be limited funeral service staff on the day of the service (or support from another Funeral Director) if needed.
We have had guidance from some Churches, Crematoria and our own governing body (SAIF) that they are limiting numbers of mourners to reduce risks associated with larger gatherings (to immediate family only) and that these may be graveside services (not in Church). At Mansfield Crematorium only 15 Mourners may attend the service. Graveside services are also restricted.
Other restrictions that have been implemented in some Crematoria (and this may increase to all in time) include: you may not have a choice about curtains remaining open (to deter family and other mourners from touching the coffin), coffins will be wheeled into the service rather than carried, the facility to have own bearers has been suspended for the time being, hymn and prayer books have been removed, mourners encouraged to keep social distance (at least 2 metres apart) and avoid handshakes, hugging and kissing, families should use their own transport to travel to the service (instead of limousines) and meet at the service venue, donation collection boxes will be suspended until further notice (to reduce risk of cross contamination from money, cheques and sympathy cards).
This information is accurate at the time of publication (17 April 2020) and will be updated and amended as the situation and guidance develops.
We thank you for your understanding and co-operation at this difficult time