The health, safety and well-being of our employees, families and our community is paramount. We will be adapting the way we operate to help prevent the spread of COVID 19 (Coronavirus).
On entering and leaving the premises you will be encouraged to use the hand sanitiser provided. We also encourage washing of hands. We sanitise our work surfaces, door handles and public areas regularly throughout the day.
Any used tissues should be taken home with you and disposed of in your usual way.
Funeral arrangements and pre-paid funeral plans will be carried out at our premises only. We ask that you limit the number of people attending these visits to 3 people only (to minimise risk).
Visits to see your loved one in the Chapel of Rest can continue at this time (with the addition of increased hand hygiene as above). We will be operating a change to our viewing times to allow us to fully sanitise the Chapel before and after use. We would urge you NOT to touch or kiss your loved one or touch the coffin (as this further increases the chances of cross -contamination (not necessarily from your loved one but from you to the coffin surface/loved one to ourselves and vice versa). Please speak with your Funeral Director if you need further advice or information.
If your loved one has died as a result of COVID 19 (or suspected of), open viewing will not be permitted (for the safety of yourself and our staff), however, visits can be made with a closed coffin.
Funeral services will go ahead as planned. However, in the event that a family member becomes unwell with symptoms of COVID 19 or is required to self-isolate a funeral service may have to be rescheduled or postponed.
Should you need to reschedule or postpone the funeral service and have already settled the account in full, the monies will be held until the service can go ahead. We will not charge our usual fee for any such re-arrangement. However, third-party suppliers of goods or services may have already supplied or purchased items and so these charges will stand.
Should you wish to make any significant changes to the service, for example, should you wish to have a direct cremation instead of a full funeral service this and be discussed and arranged.
Should our staff become unwell or have to self-isolate there may be limited funeral service staff on the day of the service (or support from another Funeral Director) if needed.
We have had guidance from some Churches, Crematoria and our own governing body (SAIF) that they are limiting numbers of mourners to reduce risks associated with larger gatherings (to immediate family only) and that these may be graveside services (not in Church).
Other restrictions that have been implemented in some Crematoria (and this may increase to all in time) include: you may not have a choice about curtains remaining open (to deter family and other mourners from touching the coffin), coffins may be wheeled into the service rather than carried, the facility to have own bearers has been suspended for the time being, hymn and prayer books have been removed, mourners encouraged to keep social distance (at least 2 meters apart) and avoid handshakes, hugging and kissing, families will be encouraged to use their own transport to travel to the service (instead of limousines) and meet at the service venue, donation collection boxes will be suspended until further notice (to reduce risk of cross contamination from money, cheques and sympathy cards). In the event that you decide to have a limousine(s) you will be asked to use the hand sanitiser before getting into the vehicles and drivers have the right to wear face masks (as do you).
This information is accurate at the time of publication (23 March 2020) and will be updated and amended as the situation and guidance develops.
We thank you for your understanding and co-operation at this difficult time