At Home

When death occurs at home you must contact the deceased’s GP surgery unless paramedic’s have been in attendance. If the death has occurred outside the surgery hours it is usual for an on-call Doctor to attend. Once death has been certified and you have been advised to do so, please call us on 01623 621114 so that we may bring your loved one into our care.

Shortly afterwards the Doctor will issue a medical certificate stating the cause of death, this is required in order to register a death. In some circumstances the Doctor may not be able to issue the certificate of cause of death straight away, see referral to a coroner. However, after referral, the Doctor may still be able to issue the certificate of cause of death.

In a Nursing or Residential Home

You may have been asked at the time your loved one entered the home who your selected Funeral Director is, if this was the case the home will contact us directly so we can bring your loved one back into our care. In some circumstances, the Doctor may not be able to issue the certificate of cause of death straight away, see referral to a coroner. However, after referral, the Doctor may still be able to issue the certificate of cause of death.

In Hospital

If the family are not present at the time death occurs the nursing staff will inform them. When possible a Doctor at the hospital will sign the certificate of cause of death. When the paperwork is ready the Bereavement office will advise you on the next steps to take. In certain circumstances the death will need to be discussed with the Coroner. In these circumstances, you will probably receive a call from a Coroner’s officer before the Bereavement Office contact you. Once we have been given authority to do so, we will bring your loved one back into our care.

Registering a Death

You will need to make an appointment to register a death. The customer service centre for all registrars in Nottinghamshire is 0300 500 80 80, please call this number to make an appointment.

You normally need to register a person’s death within 5 working days unless a referral to the Coroner has been made. It will take approximately 30-45 minutes to register the death and this needs to be completed by the legally responsible person, normally a relative or executor, someone present at the death, the occupier of the premises where the death occurred, or the person arranging for the funeral.

You will need to take the medical certificate of the cause of death, and, if available, the birth certificate or medical card of the deceased. Copies of the death certificate will cost £4.00 each on the day. If purchased after the time of registration, the price will increase and can cost as much as £20 for each copy. Where there is no Coroner involvement you will also be issued a certificate (free of charge) for burial or cremation (Green form), which must be given to your Funeral Director. However, if the Coroner is involved different procedures may apply.